We’ve all been there: you click buy on a flashy new Apex Legends skin mid-match, only to realize you picked the wrong variant, or the battle pass you just grabbed doesn’t have the rewards you thought it did. If that sounds familiar, you’ve probably asked can you refund on Apex Legends, and what hoops you have to jump through to get your money or coins back. I’ve gone through the process twice myself over the last three years, once for a mistakenly bought heirloom shard bundle and once for a battle pass I bought right before a season ended, so I’m breaking down exactly what works, what doesn’t, and how to avoid wasting your time submitting requests that will get denied immediately.
Can You Refund on Apex Legends? Official Eligibility Rules First
The first thing you need to know is that all Apex Legends refund requests are handled by the platform you made the purchase on, not Respawn Entertainment directly. That means rules vary slightly between Steam, EA App, PlayStation, Xbox, and Nintendo Switch, but there are core eligibility rules that apply across all platforms for almost every request. You must submit your request within 7 days of purchase — this is a hard cutoff for 99% of cases, and even genuine mistakes will get denied if you wait longer than a week to reach out. You cannot have used, consumed, or equipped the item you’re requesting a refund for, no matter how briefly you used it. I tried to refund a Wraith skin once that I equipped by accident 10 minutes after buying, and the request got denied within 2 hours, even though I explained it was a misclick. Battle passes are only eligible if you haven’t unlocked any tier rewards with it — even one free tier you unlocked from playing matches after buying the pass will disqualify you from a refund. Apex Coins refunds are only approved if the full balance is still in your account, unspent — if you used even 100 coins on a single skin, you can’t refund the remaining coin balance or the original coin purchase. Limited-time event items follow these same rules, with no exceptions for rare or limited-drop skins, bundles, or cosmetics.
Step-by-Step Refund Processes by Platform
As I mentioned earlier, you never want to submit a refund request through Respawn’s general support portal, because they don’t have access to your purchase records or the ability to process refunds. Always go directly through the platform you used to buy the item, and follow their specific process to avoid delays. For EA App or Origin users, you can navigate to your order history in your account settings, select the Apex Legends purchase you want refunded, click the “request refund” button, fill out a short form explaining your reason, and submit it. For Steam users, head to the Steam Support page, select Apex Legends from your library of games, choose the specific purchase you want refunded, select “I would like a refund”, and follow the prompts to complete your request. PlayStation users can go to their PSN account management page, select “Payment and Subscriptions”, then “Refund Requests”, and pick the relevant Apex purchase from their order history. Xbox users can find their order history in their account settings, select the Apex item they want refunded, and click the “request refund” option directly on the order page. For Nintendo Switch users, you’ll need to go to the Nintendo eShop account settings, select your order history, choose the purchase, and submit a refund request through the eShop support flow. Always submit your request directly through your platform, not through Respawn’s support portal — I made that mistake the first time I tried to get a refund, I emailed Respawn support and waited 3 days for a response just telling me to go to Steam support instead, eating up almost half of my 7 day window.
Common Apex Legends Refund Requests That Get Denied
Even if you think you meet all the eligibility rules, there are some common request types that get denied almost 100% of the time, so you can save yourself the time of submitting them in the first place. I’ve compiled the most frequent ones I’ve seen other players run into, or run into myself:
- Refund requests for items you received from loot boxes or event packs: Even if you got a duplicate you don’t want, you can’t refund random drop items, since they’re considered consumed the second you open the pack. Platforms and Respawn treat loot box contents as final, no matter how disappointing the drop is.
- Refund requests for purchases made by a friend or family member on your account: If you don’t have 2-factor authentication enabled and someone else bought something on your account, platforms almost always deny these requests, as you’re responsible for keeping your account credentials secure.
- Refund requests submitted after the 7 day window: No matter how good your reason is, almost all platforms stick strictly to the 7 day rule for in-game purchases, so don’t wait to submit if you change your mind about a buy.
Tips to Boost Your Chances of Getting an Apex Refund Approved
If you meet all the core eligibility rules, there are a few small things you can do to make sure your request gets approved as quickly as possible, without unnecessary back and forth with support. First, be honest in your request explanation. Don’t lie and say you never bought the item, or that your account was hacked if you just changed your mind about a purchase — platforms have full logs of every purchase and account login, so they’ll catch the lie immediately and your request will get denied. Keep your explanation short and clear: if you clicked buy by accident, say that, no need for a long, dramatic story. Second, submit your request as soon as possible. The closer you are to the purchase time, the more likely it is to get approved, even if you’re still well within the 7 day window. Support teams are more likely to believe a misclick claim if it’s submitted an hour after purchase, versus 6 days after purchase. Double check your account for any use of the item before you submit your request — even a single accidental equip, one battle pass tier unlocked, or 100 coins spent will get your request thrown out immediately, so take 2 minutes to confirm you haven’t interacted with the purchase at all. If your first request gets denied and you’re 100% sure you meet all eligibility rules, you can submit a follow-up request to platform support, but only do this if you have proof you didn’t use the item. I did this once for a battle pass I bought 2 days before the season ended, I didn’t unlock any tiers, my first request got denied, I sent a screenshot of my battle pass progress showing 0 tiers unlocked, and the second request got approved within 24 hours.
At the end of the day, the answer to can you refund on Apex Legends depends almost entirely on when you bought the item and whether you’ve used it yet. As long as you stick to the official eligibility rules, submit your request through the right platform, and avoid the common mistakes that lead to denials, you have a very good chance of getting your money or coins back without too much hassle. Just remember to always double check your purchases before you click buy, to save yourself the trouble of going through the refund process in the first place.